Concentrix is in need of 200 Customer Care Professionals Non-Voice for Cagayan de Oro City (Pooling) | Posted 02-17-14

Responsibilities: 

• Handles inbound calls; identifying the main problem and providing step by step instructions.
• Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
• Escalates second-level concerns issues to the Team Leader to ensure accurate and immediate solutions are provided to customers.

Requirements: 

• Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
• Required language(s): English.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 200 Full-Time position(s) available.

Visit Us:

Concentrix Recruitment Hub
Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park,
Cagayan de Oro City (Near SM City Mall)

Tel: (088)853-2218
email:recruitment_cdo@concentrix.com
Website: www.concentrix.com 

source: www.jobstreet.com.ph